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Need Assistance? 

If you have any queries or need further assistance, Feel free to reach out to us via email at support@getflipperzero.com or visit our Contact Page for more options. We’re committed to providing quick and helpful support to ensure your satisfaction!

Shipping Policy​

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Processing Time:

  • Orders are processed and shipped within 1-3 business days (excluding weekends and holidays).

  • You will receive a confirmation email with tracking details once your order is shipped.

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Shipping Rates:

  • Shipping fees are calculated at checkout based on your location and chosen shipping method.

  • We offer standard and expedited shipping options.

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International Shipping:

  • We ship internationally to most countries. International shipping rates and times vary depending on the destination.

  • Customs fees, duties, and taxes are the responsibility of the customer.

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Shipping Methods:

  • We provide Standard and Express Shipping options for your Flipper Zero order. Standard shipping is free, while express shipping is available for an additional fee. To ensure reliable deliveries, we work with trusted carriers such as USPS, FedEx, and DHL for both domestic and international shipments.

    • Standard Shipping: 10-25 business days (delivery times may vary by country)

    • Express Shipping: 3-7 business days (delivery times may vary by country)

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Lost or Damaged Shipments:

  • If your order is lost or damaged during shipping, please contact us within 7 days of receiving your package. We will assist in resolving the issue.

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Return & Refund Policy​​

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Returns:

  • We accept returns within 30 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in resellable condition.

  • Customers are responsible for return shipping costs unless the return is due to a defective product or our error.

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Refunds:

  • Once your return is received and inspected, we will process a refund to your original payment method within 7 business days.

  • Please note that the original shipping fees are non-refundable.

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Exchanges:

  • If you'd like to exchange an item for a different size or model, please contact us within 30 days of delivery to initiate the exchange process. The item must be unused, in its original packaging, and in resellable condition.

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Defective or Incorrect Items:

  • If you receive a defective or incorrect item, please contact us within 7 days of receiving your order, and we will arrange a replacement or refund at no additional cost to you.

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Non-Returnable Items:

  • Some items, such as open-box, used, or personalized products, are not eligible for returns.

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